FAQ
Frequently Asked Questions
Can I make changes to my order before it ships?
Unfortunately, we cannot make changes or cancel orders once they’ve been submitted. The only exception is for pre-ordered items. If you wish to cancel a pre-order, please email us with your order number, and we’ll take care of it promptly.
Why isn’t my payment going through?
Ensure you’re entering the correct billing zip code associated with your credit card. Additionally, please note that credit card payments require a minimum order amount of $0.50.
Will I be charged immediately when I place an order?
Yes, your card will be charged at the time of purchase. For your security, we do not store payment information.
How long will it take for my order to arrive?
Orders are typically processed within 1–4 business days before shipping. Shipping times depend on your location and the chosen shipping method.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. If you can’t find the email, check your spam or promotions folder—it may have landed there. You can also log into your account and view the order status.
Note: Tracking updates may take 1–2 business days to reflect the package’s progress, but rest assured—it’s on its way!
What is your return/exchange policy?
We stand behind the quality of our products with a 30-day guarantee from the purchase date. Most items* can be returned for a refund or exchange during this period, provided they are in their original condition (unwashed, unworn, with tags attached).
Is there a fee for returns?
- Mail Returns: An $8.00 processing fee will be deducted from your refund.
- Returns Bar: A $4.00 processing fee will apply.
- Exchanges: Free of charge.
When will I receive my refund?
For mail-in returns, refunds are typically processed upon the first carrier scan. It may take 3–5 business days for the funds to appear in your account, depending on your financial institution.
My package arrived damaged. What should I do?
We’re sorry for the inconvenience! Please email our Customer Experience Team with a photo of the damaged item and your order number. We’ll review the issue and provide a solution as quickly as possible.
Can I ship my items back on my own?
Yes! If you prefer to arrange your own return shipping, please include a note with your full name, order number, and whether you’d like a refund or store credit. Ensure your return is shipped within the 30-day return window to qualify.
Thank you for choosing us for your activewear needs. If you have additional questions, don’t hesitate to reach out to our Customer Experience Team!